User Terms and Privacy Policy

User Terms

I. Scope of the agreement

The agreement is made between you (data subject) and Shenzhen Shuoxd Technology Co., Ltd.

II. Protection of users' personal information

2.1 You need to fill in some necessary information during the registration process, please keep this information up to date so that we can help you and serve you better. If national laws and regulations have special provisions, you need to fill in the true identity information. If the information you filled in is incomplete or inaccurate, you may not be able to use the service or be restricted during use.
2.2 Shuoxd strives to protect personal information with users, and personal information protection is a fundamental principle of Shuoxd. Without your consent, Shuoxd will not disclose your personal information to any other company, organization, or individual except our company. Unless you breach the agreement, which leads to a complaint or accountability by the competent authority or otherwise stipulated by laws and regulations.
2.3 This APP serves all users who use Trail Camera. We will continue to maintain the application to improve the user experience during your use of this APP. If necessary, Shuoxd may use the information you submitted. Please use the relevant services carefully and independently.
2.4 To better protect your personal information, please understand the relevant functions, rules, and settings of this APP as soon as possible.

III. Content of services

3.1 The details of this APP online service are provided by our company according to the actual situation. The company reserves the right to change, suspend or terminate part or all of its services.
3.2 This APP is designed to provide users with remote monitoring solutions for Trail Camera. For the consideration of operating costs, it may provide differentiated services according to the development of the company's business, and some services or functions involve payment. At the same time, it does not rule out the possibility that free services will be canceled in the future. In this case, the company will make a clear prompt on the relevant page. If the user does not agree to pay the fee, he may not accept the relevant network service.
3.3 Besides the related network services provided by the company, the devices (e.g. computers, modems, and other devices related to network access) and the costs (e.g. charges for the telephone and network access) shall be paid by the users themselves.
3.4 Users should use authentic software to receive network services.

IV. Third-party products and services

4.1 This APP may contain products or services provided by third parties. When you use products or services provided by the third parties, there may be other relevant agreements or rules, please read them carefully and abide by them.
4.2 If you have any disputes during the use of third-party products or services, please contact the third party directly, we will provide the necessary assistance according to the law.

V. Storage of data

5.1 We will make sure that your relevant data will not be deleted or stored during the use of this APP. You will also need to backup important data outside this APP.Except for the instructions in the APP.
5.2 Shuoxd will determine the maximum storage period of your data in this APP on the server, the maximum storage space allocated for a single user, etc. According to your own needs, you can backup the relevant data in this APP.Except for the instructions in the APP.
5.3 If your service is terminated or canceled, Shuoxd will permanently remove your data from the server. After the service is terminated or canceled, Shuoxd is unable to return or restore any data to you.Except for the instructions in the APP.

VI. User code of conduct

6.1 You shall not use this APP for the following acts, including but not limited to:
(1) Take the publication, transmission, dissemination, and storage of content that violates national laws, endangers national security and unity, social stability, public order, and good customs, social morality and insults, libel, obscenity, and violence;
(2) Publish, transmit, disseminate and store contents that infringe upon the lawful rights of others, such as the right to reputation, portrait, intellectual property, trade secrets, etc;
(3) Make up facts, conceal the truth, mislead or deceive others;
(4) Publish, transmit and disseminate advertising and spam information;
(5) Engage in other acts that violate laws, regulations, policies, public order, good customs, social morality, etc.
6.2 The Company shall have the right to make independent judgments and to remove, block or disconnect links by technical means if it finds or receives reports from others that the information you have published violates this agreement. At the same time, the company has the right to take measures including, but not limited to restrict, suspend or terminate your use of all or part of the functions of this APP and pursue legal liability depending on the nature of the user's behavior.
6.3 If any third party damages happened as a result of your breach of this article, you shall be liable independently; Shuoxd will provide the necessary assistance, but shall not be liable for it.

VII. Software form of this service

this APP provides services to users through software, we are willing to abide by the following terms with you.
7.1 We may develop different software versions for different terminal devices. You should choose to download and install the appropriate version according to the actual situation.
7.2 You can obtain the software directly from our website or a third party authorized by our company. If you obtain software or install the same name APP as our software from a third party not authorized by the company, we can not guarantee that the software can be used normally.
7.3 To enhance the user experience and improve the service content, the company will provide software updates from time to time (these updates may take the form of software replacement, modification, function optimization, version upgrade, etc). To improve the user experience and ensure the security and consistency of the service, the company has the right to update the software, change or limit some of the functions without special notice to you.
7.4 After the release of the new version of the software, the old version of the software may not be available. We do not guarantee that the old version of the software will continue to be available and the corresponding customer service, please check and download the latest version timely.
7.5 We hope that people can use this APP to better manage their Trail Camera, but not at the expense of others' interests. Therefore, the user agrees not to carry out the following activities:
(1) Delete the information about the copyright on the software and its copies;
(2) Reverse engineer, reverse assemble, reverse compile, or otherwise attempt to discover the source code of the software;
(3) Use, lease, lend, copy, modify, link, reprint, compile, publish and create mirror sites for the contents of the intellectual property rights of the company;
(4) Copy, modify, add, delete, connect or run the software or the data released into the memory of any terminal during the operation of the software, the interaction data between the client and the server during the operation of the software, and the system data necessary for the operation of the software. Create any derivative works, including but not limited to using plug-ins, or third-party tools/services not authorized by the company to access software and related systems;
(5) By modifying or forging the instructions and data in the operation of the software, adding, deleting, changing the functions or operating effects of the software, or operating or disseminating the software and methods used for the above purposes to the public, regardless of whether these actions are for commercial purposes;
(6) Log in or use the company's software and services through third-party software, plug-ins, and systems that are not developed or authorized by the company, or produce, publish or disseminate such tools;
(7) Other acts not expressly authorized by the company.

VIII. Other

8.1 Your use of this APP shall be deemed to have read and agreed to be bound by this agreement. As we will constantly improve our services and develop new features, we need to update this clause from time to time to accurately reflect our services. Unless otherwise required by law, we will notify the user before making a change to this clause so that the user has the opportunity to consult before the change becomes effective. Once any updated terms take effect, users will be bound by such updated terms if they continue to use our products.
We want users to continue to use our products, but if users do not accept our updated terms and do not want to continue to be users of this APP, users can delete their accounts at any time.
8.2 If any dispute arises between you and the company, it shall be settled through friendly negotiation first; if not, you agree to submit the dispute to the people's court with jurisdiction in the place where this agreement is signed.
8.3 The title of all the provisions of this agreement is for ease of reading only, they have no practical meaning and can not be used as a basis for the interpretation of the meaning of the agreement.
8.4 No matter the terms of this agreement are partially invalid or unenforceable for any reason, the remaining terms are still valid and binding on both parties.

Privacy Policy

This Privacy Policy will explain the following objectives:
What information we collect.
How we use your information.
Your rights.
Regards changes to the privacy agreement.
Hope you could read carefully this privacy policy, understand how we collect and use the information to help you to make a suitable choice.
If you use service from Shuoxd means you already accept our policy. Besides, all the terminologies used in this privacy policy will have the same meanings as the above terms and conditions.

I.What information we collect

Shuoxd will base on legal, right, and necessary principles to collect the needed information to achieve our functions.
1.1The information you offer when using Shuoxd services
1.1.1 The information you provided during registering.
The user name, email, or mobile number would be only used for login verification, Shuoxd will encrypt your information for a privacy policy.
1.1.2 The uploaded information when using service.
For example, your portrait uploaded when using the Trail Camera APP.
1.2The information we get when you use the service.
1.2.1 Location information
When you use location-related services, we may record location information about your device to provide you with related services.
When you purchase and use the storage inverter, the device will upload data related to the electricity meter, such as battery information, self-consumption information. Normally, these information only be used to show you your power generation and electricity consumption data, but this may involve recording your electricity consumption habits, and at the same time we may recommend some good electricity consumption habits and power saving methods to create higher economic benefits for you.
1.2.2 When you use the service, we will obtain your IP address, GPS geographic location information upon request and consent.(Not mandatory)

II.How we use your information

Shuoxd will strictly comply with local law and regulations and use the collected information for the following objectives, if Shuoxd will use it for other objectives, Shuoxd will explain for you and ask for permission.
Provide service for you.
Fulfil your customized needs, such as, Language setting, location setting, personalized help service.
Product development and service optimization. Such as: When our system fails, we record and analyze the information generated when the system fails and optimize our services
Safety guarantee: We will use your information for authentication, security prevention, anti-fraud monitoring, archival backup, customer security services, and so on. For example, the security software you download detects malicious programs or viruses, or identifies fraud information for you.
Software management, like software certification, software updating, and so on.
To provide a better experience, improve our services or other purposes agreed by you, we may use the information collected through certain services for our other services, subject to relevant laws and regulations. Such as when you are using one of the Shuoxd services, your information may be used in other Shuoxd services to display your customized service.
To ensure service safety, help Shuoxd to get a better understanding of this APP’s working status, Shuoxd may record certain information. Like: Shuoxd may record the frequency you use this APP, error information, total usage condition, performance data, and source of this APP. we will not combine the information we store in the analysis software with the personal identity information you provide in your application.

III.How to manage your information by yourself

3.1 You can access, modify and delete the registration information and other personal information you provide during the use of our services, or you can contact us by the notification guidelines. The scope and manner in which you access, modify, and delete personal information will depend on the specific services you use. For example, if you want to stop sharing your geographic location information while using a location-related service, You can stop sharing via mobile location shutdown, hardware and software service provider, and communication service provider shutdown.
3.2 Shuoxd will follow this policy to achieve product or service functions to collect or use your data. If you find Shuoxd against the law, regulations, or agreement to use your personal information, you can ask Shuoxd to delete your information. If you find Shuoxd collect or store the wrong personal information you can ask for modification. Please contact us through the contact information specified in this policy.
3.3 When you access, modify, and delete relevant information, we may ask you to authenticate to secure your account.
3.4 Please understand that due to technical limitations, and legal or regulatory requirements, we may not be able to meet all your requirements and we will respond to your request within a reasonable time limit.

IV.The information we shared

Shuoxd complies with local law and regulation, has a strict limitation on information sharing, like:
4.1 With your permission in advance, Shuoxd may share your personal information with a third-party, such as Amazon and Google Audio. The voice broadcast and push service of power generation information will be pushed on the APP only after you enable authorization.
4.2 In order to achieve the purpose of operation and maintenance services, we may cooperate with third-party partners (third-party service providers, contractors, distributors/installers, application developers, etc., for example, service providers who send out emails or push notifications on our behalf, map service providers that provide us with location services) (they may not be located in your jurisdiction) for the following purposes:
4.2.1 Provide you with our service.
4.2.2 Distributors/installers provide you with remote and offline operation and maintenance services through the platform;
4.2.3 Achieve the purpose of the”How to manage your information” part.
4.2.4 Comply with Shuoxd ”Service agreement” or this policy’s obligations.
4.2.5 Understand, maintain and improve our services. If we share your information with third parties, we will use encryption, anonymous processing, and other means to ensure your information security
4.2.6 Distributors and installers request to obtain the device data you purchased from them and build their own platform to realize the independent maintenance through API. We will protect your data as much as possible. All distributors and installers who obtain data from the platform are required to do only for operation and maintenance related purposes, and strictly comply with GDPR privacy management regulations, you can also contact Shuoxd to cancel this permission.
4.3 Shuoxd may reveal your data for the following reasons.
4.3.1 Comply with local law and regulations.
4.3.2 Comply with a court decision or other regulations.
4.3.3 Comply with requests from the government or other legal organizations.
4.3.4 We have reason to believe that we need to comply with laws and regulations and other relevant provisions;
4.3.5 To comply with a service agreement or this policy, restricted to safeguard the public interest, to protect Shuoxd, clients or other clients or employees safety or other legitimate

V.Shuoxd may send you a message.

5.1Information push
When you are using the Shuoxd service, Shuoxd may send you an email, text message, message, and push notification.
5.2 Service-related announcements
We may issue a service-related announcement to you if necessary, for example, when a service is suspended due to system maintenance. You may not be able to cancel these service-related, non-advertising announcements.

VI.Location and duration of information stored

6.1 Location of information storage.
Shuoxd complies with law and regulations, all the domestic information would be stored in a domestic area.
6.2 Duration of storage of information
Generally, Shuoxd keeps your information for the shortest time. But under the following conditions, Shuoxd may modify the storage time.
6.2.1 Comply with local law and regulations.
6.2.2 Comply with a court decision or other regulations.
6.2.3 Comply with requests from the government or other legal organizations.
6.2.4 We have reason to believe that we need to comply with laws and regulations and other relevant provisions;
6.2.5 To comply with the service agreement or this policy, restricted to safeguard the public interest, to protect Shuoxd, clients or other clients or employees safety or other legitimate
6.2.6 When users who have not been active for a long time and have not logged in for a certain period of time without data transmission, Shuoxd may clean up data regularly
When our products or services stop operating, we will notify you in the form of, for example, push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period.

VII. Information security

Shuoxd provides corresponding security for your information to prevent the loss, improper use, unauthorized access, or disclosure.
7.1 Shuoxd strictly abides by laws and regulations to protect the information of users.
7.2 Shuoxd will use various security protection methods within a reasonable security level to ensure the security of information. For example, we use encryption technology (for example, TLS, SSL, MD5), anonymization and other means to protect your personal information.
7.3 Shuoxd establishes specialized management systems, processes, and organizations to ensure information security. For example, we strictly restrict the range of people accessing information, require them to comply with confidentiality obligations, and conduct reviews.
7.4 In the event of personal information leakage and other security incidents, we will initiate contingency plans to prevent the expansion of security incidents and inform you in the form of push notifications, announcements, etc.

VIII. Scope of application

This policy applies to all our services. However, certain services have specific privacy guidelines/statements that are more specific about how we handle your information in the service. If there is any inconsistency between this policy and the privacy guidelines/statements of a particular service, please refer to the specific privacy guidelines/statements.
Please notice this policy is not fit for the service provided by other companies or individuals. Like you login Shuoxd account to use other company or individual service.
If you use the third-party service you should accept their privacy policy, so you need to read its policy carefully.

IX. How your data is transferred globally.

Shuoxd is a multinational company, which means that your data collected by Shuoxd may be processed in countries/regions where you use the product or service, in other regions where Shuoxd or its affiliates, subsidiaries or service providers, business partners with institutions, or be visited from these countries/regions. These countries/areas may have different data protection laws. In such cases, we will take measures to ensure that the data we collect is processed by the requirements of this policy and applicable law. Including when data from EU-based data subjects are transferred to countries or regions that are not recognized by the EU at the same level of data protection, we use various legal mechanisms, such as signing standard contract terms approved by the European Commission or requesting your consent to cross-border data transfer or implementing security measures such as data anonymity before cross-border data transfer.

X. The right of the data owner

At any point when we have or process your data, you have the following rights as a data subject:
Access right, you have the right to get all your data from Shuoxd.
Correction right, you have the right to correct your data from Shuoxd if it is incomplete or incorrect.
Discard right, with certain conditions you can ask Shuoxd to delete your information
Process limit right, under certain conditions you can ask Shuoxd to limit the processes of your data.
Transfer right, you have the right to transfer your data from Shuoxd to another organization.
Reject right, you have the right to reject some process like direct marketing.
Reject auto process right, you have the right to reject auto process’s legal effect.
Judicial examination power, if the organization rejects your access right, Shuoxd will explain the reason to you.
During processing your data, if the third party is involved, all the above requests will be sent to them.

XI. Acceptance of this policy

Agree to this Privacy Policy means you allow us to process your data for specified purposes. Your consent is required for Shuoxd to process your data. If Shuoxd asks you to provide sensitive data, Shuoxd will tell you the reason and how to use the data, you can reject the request anytime. (Contact email: service@Shuoxd.com)

XII. Compliant

If you want to complain about how Shuoxd process your personal data or how to process your complaint you have the right to complain to the regulatory authority, organization data protection representative, data protection office, or GDPR owners

XIII. Contact Shuoxd

If you have any doubt or other matters, you can follow our instructions fill up the form, and send your doubt to service@Shuoxd.com. After verifying your user identification, Shuoxd will reply to your question as soon as possible.

XIV. Regarding changes to the privacy agreement

14.1 We may revise the content of this policy in due course. If such changes will result in a substantial reduction of your rights under this policy, we will notify you by prompting in a prominent position on the page before the changes take effect. In this case, if you continue to use our services, you are deemed to have accepted the revised policy. For major revisions, we will also provide more noticeable notices (including for some services, we will notify you through website announcements to explain the specific changes to the privacy policy).
The major changes referred to in this policy include but not limited to:
14.2 Significant changes in service model. Such as the purpose of processing user information, the type of user information processed, and the way the user information is used, etc.;
14.3 Significant changes have taken place in our control rights and organizational structure. Such as owner change caused by business adjustments, bankruptcy mergers, etc.;
14.4 The main objects of user information sharing, transfer or public disclosure have changed;
14.5 Significant changes for your rights to participate in user information processing and the method to exercise it;
14.6 Changes happened in the responsible department, contact information and complaint channels responsible for handling user information security;
14.7 When the user information security impact assessment report shows that there is a high risk.
14.8 We recommend that you regularly check the latest information on our privacy practices. Your continued use of the services on your mobile phone and/or any other device will be deemed to have accepted the updated privacy policy.